Two-track Journey Map
This is a journey map with a bit of a twist -- it presents the customer's journey alongside the institution's journey.
This two-track approach is powerful, showing how the company really needs to think about how its stages and actions actually correlate with where the customer is in his/her journey.
This template was created by Edmond Gozo.
Get started with this template right now.
User Journey Map
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Customer Journey Map
A template to help you get started with building simple user journey maps.
User Research Kick-off Canvas
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Customer Journey Map
The User Research Kick-off canvas aims to open the research conversation to create alignment, input, collaboration and engagement with stakeholders early in your research journey, paving the way for some awesome and impactful user research.
Customer Journey Map by Columbia Road
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Customer Journey Map
The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.
Customer Journey Map Template
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Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
Behavior Design Mapping (Journey)
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Customer Journey Map
This map is a behavior micro-journey and should be feeding from a higher level map.
The Customer Journey
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Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.