Storyboarding, Journey Mapping, and Alignment
This template has three activities that are great for workshopping in virtual team environments.
This template has three activities that are great for workshopping in virtual team environments:
Three panel comic storyboarding
Adding emotions to a Journey map
Stakeholder alignment voting
This template has dozens of little stick people demonstrating different emotions, feelings, and movements.
They are .png images with transparent backgrounds so go seamlessly over blocks of color or other images. Combine and scale in Miro to create scenes, storyboards, and journeymaps.
The people were hand drawn, scanned, and assembled by myself and are 100% free to use.
This template was created by Paul Howell.
Get started with this template right now.
The Customer Journey
Works best for:
Customer Journey Map
A customer journey map is a visual overview of how users experience your products or business across multiple touchpoints.
Experience Map
Works best for:
Customer Journey Map
Experience mapping looks at your customer’s end to end experience with your brand to identify areas ripe for improvement and innovation.
Customer Touchpoint Map Template
Works best for:
Desk Research, Product Management, Mapping
To attract and keep loyal customers, you have to truly start to understand them—their pain point, wants, and needs. A customer touchpoint map helps you gain that understanding by visualizing the path your customers follow, from signing up for a service, to using your site, to buying your product. And because no two customers are exactly alike, a CJM lets you plot out multiple pathways through your product. Soon you’ll be able to anticipate those pathways and satisfy your customers at every step.
Journey Map To Plot the Customer Experience
Works best for:
Customer Journey Map
A journey is a tool to map out the customer experience of (a part of) your product/service in a visual way.
Behavior Design Mapping (Journey)
Works best for:
Customer Journey Map
This map is a behavior micro-journey and should be feeding from a higher level map.
Customer Journey Map by Columbia Road
Works best for:
Customer Journey Map
The aim of the customer journey is to help you break down the customer's activities from both a front-end and back-end perspective.