Service Blueprint by Slalom Philadelphia
We created this board to help a client visualize how they service their customers and clients.
This board serves as a service journey map and illustrates the necessary people, process and technology needed to support clients through their service journey. The service blueprint also serves as roadmap for our client to understand investment needed to support this journey.
This template was created by Slalom Philadelphia.
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Discovery Interviews Template
Works best for:
Design, UX
The Discovery Interviews Template is a powerful tool that allows you to delve into a topic from different angles and gain a deeper understanding of different perspectives. By conducting interviews using this template, you can uncover valuable insights and uncover new information that can help you make informed decisions. Whether you are a researcher, product manager, or simply curious about a specific topic, the Discovery Interviews Template is an essential resource for anyone looking to explore a subject in depth.
Empathy Map Canvas by Jack LeĆ³n
Works best for:
Research & Design, Market Research
Empathy Map Canvas is an essential tool for capturing user insights. By visualizing what users think, feel, and experience, you can create more effective and user-friendly designs. This template is perfect for teams focused on user-centered design.
Proto Persona Template
Works best for:
UX, UX Research, Product Design
The Proto Persona Template is tailored to capture the essence of hypothetical user segments. It encapsulates key attributes such as user needs, behaviors, and potential pain points. One of its standout benefits is its ability to foster empathy. By visualizing and understanding these preliminary user profiles, design and strategy teams can tap into a deeper connection with their target audience, ensuring that solutions resonate authentically and address genuine needs.
Visual Prototyping Template
Visual and emotional aspects play a vital role in determining a product or service's usability and user experience. To evaluate these aspects of your proposed solution, consider using the Visual Prototyping Template. By creating a model that closely resembles the real product or service, and gathering feedback from key stakeholders, you can assess whether the form of your creation is advantageous or detrimental.
Zoom Levels Template
The Zoom Level Template is a tool to examine a problem from various perspectives. For more innovative solutions, consider the issue broadly. Ascending the ladder enables you to broaden your perspective (ask, 'How might we?'). When confronted with an overly broad scope that hinders progress, descending the ladder helps narrow your focus (ask 'What if we narrowed?').
Research Template
Works best for:
Education, Desk Research, Product Management
Teams often need to document findings from usability testing sessions and customer interviews into a systematic, flexible user research template. Collecting everyoneās observations into a centralized location makes it easier to share insights company-wide and suggest new features based on user needs. Research templates can be used to record quantitative or qualitative data.. When itās your job to ask questions, take notes, learn more about your user, and test iteratively, a Research Template can help you validate your assumptions, find similarities across different users, and articulate their mental models, needs, and goals.