Service Journey Transformation Template

Healthcare Service Journey Transformation Template

A behavioral-based service journey transformation template specifically designed for healthcare that uses the PPP (People / Product / Process) framework.

This template is flexible enough to be used as a general PPP-based service journey template to analyze gaps and identify capabilities needed to close those gaps.

Includes a place for service gap analysis.

This template was created by Chaz Mee.

Healthcare Service Journey Transformation Template

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