AI-Enhanced Empathy Map
This NEW AI Empathy Mapping template is designed to enhance the Discovery Process within your workshop or session.
This template was created to help you and your attendees to focus on the discussion on whether certain facts are right or wrong and not on the creation of the empathy map itself.
Saving time, eliminating bias, and gaining more depth in the outcome of the empathy map.
This template was created by Martin Gleitsmann.
Get started with this template right now.
Journey Map To Plot the Customer Experience
Works best for:
Customer Journey Map
A journey is a tool to map out the customer experience of (a part of) your product/service in a visual way.
5E Service Blueprint
Works best for:
Research & Design
Enhance your service design with the 5E Service Blueprint template. This tool helps you visualize the five key stages of the customer journey: Entice, Enter, Engage, Exit, and Extend. Use it to map out touchpoints, identify pain points, and optimize the overall service experience. Ideal for creating a comprehensive view of customer interactions and improving service delivery at every stage.
User Empathy Map
Works best for:
Market Research, Research & Design
User Empathy Map template helps you visualize user experiences and needs. It’s an essential tool for teams looking to design products that resonate with their users. Use this template to build empathy and improve user satisfaction.
Service Blueprint by Apto Digital Innovation
Works best for:
Research & Design
The Service Blueprint template helps visualize every aspect of your service, from customer interactions to behind-the-scenes processes. Use it to align teams, improve service delivery, and ensure a seamless customer experience. This template aids in identifying pain points and opportunities for enhancement, making it an essential tool for service design and optimization. It's ideal for fostering collaboration and strategic planning.
Customer Journey Map Template
Works best for:
Ideation, Mapping, Product Management
A customer journey map (CJM) is a visual representation of your customer’s experience. It allows you to capture the path that a customer follows when they buy a product, sign up for a service, or otherwise interact with your site. Most maps include a specific persona, outlines their customer experience from beginning to end, and captures the potential emotional highs and lows of interacting with the product or service. Use this template to easily create customer journey maps for projects of all kinds.
Expanded Service Blueprint
Works best for:
Research & Design
The Expanded Service Blueprint provides a detailed view of your service processes and interactions. This template is ideal for comprehensive service analysis and improvement. Use it to align teams, visualize the customer journey, and identify opportunities for optimization. It's perfect for enhancing service delivery, fostering collaboration, and ensuring a seamless and efficient service experience for your customers.