Service Blueprint
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Why use this:
To visualize all processes of a service as it currently exists so that contributors can see at a glance where their work-stream fits into the end-to-end service delivery
To spark meaningful discussions between stakeholders by identifying where inter-dependencies exist and address gaps or opportunities to improve
To identify misunderstandings across teams
To improve employee and end user UX
To use as a single, durable end-to-end artifact of a service that aligns all service stakeholders
Categories
ServiceNow
UX & Design@ServiceNow
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it
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